Return and Refund Policy

We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return or refund. To be eligible for a return or refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or refund, you can contact us at service@electricgokarts.com As the buyer, you will be responsible for paying both the original shipping charge as well as return shipping for the item. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at service@electricgokarts.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. A minimum restock fee of 10% will be applied to your refund. This may increase at the discretion of electricgokarts.com dependent on the condition of the kart and packaging upon return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.